Terms and conditions

The legislation of the Republic of Latvia stipulates that the owner of the online store must reserve the terms of delivery and return of goods, as well as the right of refusal. Such a reservation is called a distance contract (MK regulations).

Distance contract

The seller of the goods offered in this Internet store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Delivery and payment arrangements

  1. The buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The buyer has the option to pay for the product by using the payment tools built into the Internet service or by paying the corresponding invoice prepared by the seller and sent to the buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
  2. The Seller ensures the preparation of the goods within 2 working days or by separately informing and agreeing with the Buyer on another deadline.
  3. The seller ensures the delivery of the goods depending on the method of delivery or receipt of the goods chosen by the Buyer.
  4. Delivery of goods using the Omniva parcel network throughout the territory of Latvia costs 2.99 EUR
  5. Delivery of goods using the Omniva parcel network throughout the territory of Lithuania and Estonia costs 5.99 EUR.
  6. Delivery of goods to the actual address of the company - free of charge.
  7. Countries to which we deliver parcels in cooperation with DPD courier service - Poland, Austria, Belgium, Czech Republic, Germany, Denmark, Finland, Luxembourg, Netherlands, Sweden, Slovakia, France, Hungary, Slovenia, Croatia, Bulgaria, Spain, Norway, Ireland, Italy, Portugal, Romania.

Privacy Policy

1. General provisions.

1.1. This Privacy Policy describes how SIA "Glow Grace", LV, Uzvaras prospekts 17 k-2, 92, Baloži, LV-2128 (hereinafter also called - "Data Controller") obtains, processes, and stores personal data that "Glow Grace " is obtained from its customers and persons visiting the website (hereinafter referred to as "Data Subject" or "You").

1.2. Personal data is any information relating to an identified or identifiable natural person, i.e. i.e., the data subject. Processing is any activity related to personal data, such as obtaining, recording, modifying, using, viewing, erasing, or destroying.

1.3. The data controller complies with the data processing principles provided for in the legislation and is able to confirm that personal data is processed in accordance with the applicable legislation.

2. Acquisition, processing, and storage of personal data.

2.1. Personally identifiable information is obtained, processed, and stored by the Data Controller, mainly through the website of the online store and e-mail.

2.2. By visiting and using the services provided in the online store, you agree that any information provided is used and managed in accordance with the purposes set out in the Privacy Policy.

2.3. The data subject is responsible for ensuring that the submitted personal data is correct, accurate, and complete. Knowingly providing false information is considered a violation of our Privacy Policy. The data subject is obliged to immediately notify the Data Controller of any changes in the submitted personal data.

2.4. The Data Controller is not responsible for damages caused to the Data Subject or third parties if they are caused by falsely submitted personal data.

3. Processing of personal data of customers

3.1. The data controller may process the following personal data:

3.1.1. Name and surname

3.1.2. Contact information (email address and/or phone number)

3.1.3. Transaction data (purchased goods, delivery address, price, payment information, etc.).

3.1.4. Any other information submitted to us during the purchase of services and goods offered by the website or when communicating with us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for personal data processing is Article 6, Clause 1, subparagraphs a), b), c), and f) of the General Data Protection Regulation:

a) the data subject has given consent to the processing of his personal data for one or more specific purposes;

b) the processing is necessary for the performance of a contract to which the data subject is a contracting party or for the performance of measures at the request of the data subject prior to the conclusion of the contract;

c) the processing is necessary to fulfill a legal obligation attributable to the controller;

f) processing is necessary to meet the legitimate interests of the controller or a third party, except if the interests of the data subject or the fundamental rights and fundamental freedoms that require the protection of personal data are more important than such interests, especially if the data subject is a child.

3.4. The Data Controller stores and processes the Personal Data of the Data Subject as long as at least one of the following criteria is met:

3.4.1. Personal data are necessary for the purposes for which they were received;

3.4.2. As long as the Data Manager and/or the Data Subject can realize their legitimate interests, such as submitting objections or bringing or bringing a lawsuit to court, in accordance with the procedures set forth in external regulatory acts;

3.4.3. As long as there is a legal obligation to store data, such as under the Accounting Act;

3.4.4. As long as the Data Subject's consent to the relevant personal data processing is valid if there is no other legal basis for personal data processing.

Upon termination of the conditions mentioned in this paragraph, the term of storage of the personal data of the Data Subject also expires and all relevant personal data are permanently deleted from computer systems and electronic and/or paper documents that contained the relevant personal data or these documents are anonymized.

3.5. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure, and any other illegal processing.

4. Rights of the data subject

4.1. In accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia, you have the right to:

4.1.1. Access your personal data, receive information about their processing, as well as request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability);

4.1.2. Request correction of incorrect, inaccurate, or incomplete personal data;

4.1.3. Delete your personal data ("be forgotten"), except in cases where the law requires data retention;

4.1.4. Withdraw your previously given consent to the processing of personal data;

4.1.5. Limit the processing of your data - the right to request that we temporarily stop processing all your personal data;

4.1.6. Contact the Data State Inspectorate

You can submit a request for the exercise of your rights by sending a request electronically by writing to the customer support service at [email protected]

5. Final provisions

5.1. This Privacy Policy has been developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC ( General Data Protection Regulation), as well as the laws of the Republic of Latvia and the European Union in force.

5.2. The data controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Corrections enter into force after their publication on the website https://www.glowgrace.lv.

Right of withdrawal

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The cancellation letter form is sent by the Seller to the Buyer by e-mail at the Buyer's request.

The buyer is obliged to return the product to the seller within 7 days of sending the letter of refusal. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

  • the ordered goods cannot be returned due to their nature, or they are perishable or can be used up quickly;
  • the ordered goods are made directly for the Buyer according to individual orders;

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.